How We Retrieve Our Hacked Facebook Page in 4 Days

Here’s a guide on how we retrieved our hacked Facebook page in 4 days. If you know someone whose Facebook Page got hacked, please share this to them.

If you’re here because your Facebook got hacked, please do the following as soon as possible:

  1. Make sure you set up two-factor authentication on your Facebook account https://www.facebook.com/help/148233965247823?helpref=faq_content 
  2. Take screenshots of all the notifications/activities of your hacked Facebook page (use this as evidence).

Here’s the timeline of events:

On June 28 at 6 PM, a person in the name of John Patrick set himself as Admin of the Project LUPAD page, we don’t know the person and didn’t invite him as Admin. He then set all the Administrator’s rights to “Analyst”, an Analyst has minimal view-only access of a page which can’t do anything.

On June 28 at 10 PM, we reported the issue to Facebook Pages Support.

On June 29 at 2 AM, the page has a new unauthorized Administrator in the name of Linh Linh, we don’t know the person and she’s not affiliated to Project LUPAD. The page has been sharing malicious videos (Kissing Pranks) and tarnished the main purpose of the page to share aerial videos and photos since it got hacked.

On June 29 at 2:07 PM, we posted to our personal Facebook account about what happened and asked our friends to spread our post.

On June 29 at 3:30 PM, we filed a report and blotter to the Philippine National Policy Anti-Cyber Crime division.

On July 1 at 12:34 PM, we got an email response from Facebook Pages Support.

On July 1 at 3:30 PM, we processed all the requirements they asked including the valid government-issued photo ID (driver’s license or passport) and a notarized and signed statement.

On July 1 at 5:05 PM, we submitted all the documents they asked.

  1. Valid government-issued photo ID (driver’s license and passport).
  2. A notarized and signed statement.

On July 2 at 9:36 AM, we were able to recover and regain control our Facebook page.

You can also recover your Facebook Page in 4 days by following the steps below:

  1. Report the issue to Facebook Pages Support “I Have an Issue Accessing My Page” https://www.facebook.com/help/contact/1280439701975125
  2. Post to your personal Facebook account about what happened and ask your friends to spread the word and help you report the issue to Facebook.
  3. Go to your nearest Police Anti-Cyber Crime Division and file a report/blotter. Keep and scan your copy of the incident report/blotter.
  4. Check your email for an email from Facebook Pages Support. The email looks something like this:

Hi Juan, 

Thanks for contacting us. We’ve received your request to gain access to the Page Project LUPAD. We’d be happy to look into this, but please keep in mind that we are not in a position to resolve disputes between third parties. 

If you’d like us to help, please provide all of the following: 

1. A copy of a valid government-issued photo ID, such as a current driver’s license or a passport, of the individual signing the statement. You can find the different kinds of IDs we accept in the Help Center: 

https://www.facebook.com/help/159096464162185?ref=cr 

2. A notarized and signed statement from a person with sufficient knowledge and authority over this matter that includes all of the following: 

a) A description of your relationship to the Page (including your authority to request a change in the person(s) who manage the Page, as applicable); 

b) The name of the current person(s) who manage the Page, as applicable; 

c) The relationship of the above person(s) to the Page; 

d) An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s), as applicable; 

e) All documentation supporting your request 

f) The Facebook account or email address associated with the Facebook account that you wish to have added as the new admin of the Page; and 

g) A declaration under penalty of perjury that the information you have provided is true and accurate (your statement must include this language). 

Please understand that if we do not receive a notarized statement with all of the requested information by 8 July 2019, we won’t follow up. If the statement is not notarized or doesn’t contain a declaration under penalty of perjury attesting to its truth and accuracy, we won’t be able to help. 

Once you have provided all of this information, we may follow up with additional requests for information or documentation. Please keep in mind that providing us with this information doesn’t guarantee that we’ll be able to fulfill your request. If we are able to process your request, only one admin will be added to the Page, and it will be the admin’s responsibility to manage the Page roles. 

Thanks, 

John 
Pages Support

5. Scan a copy of your valid government-issued photo ID (driver’s license or passport) and process the notarized statement. Here are some tips on the notarized statement:

  • Make sure to submit all the information needed.
  • Make sure to add your own timeline of events to your report.
  • Add screenshots to your report as proof that your page got compromised.
  • Submit all evidence/proof that you’re the owner of the Facebook page.
  • If you have a website that’s on your Facebook page, add a page in your website with your picture and full name stating that you’re the owner of your Facebook page and link it to your report.
  • Attach the police incident report/blotter as a supporting document.
  • Notarize your statement with a lawyer.

6. Submit your scanned valid government-issued photo ID (driver’s license or passport) and notarized statement to Facebook Pages Support as soon as possible by replying to the email/ticket.

7. Wait for 1 business day. You should be able to regain control of your Facebook Page if you supplied all the necessary documents proving that you own the page. You’ll get an email like this:

Hi Juan, 

We’ve finished restoring your admin access to the Page you’ve contacted us about. Here are some things we recommend you do to help keep your account secure in the future: 

– Pick a strong password and don’t share it with anyone else. 
– Review your email accounts and remove any from your Facebook account that you don’t use anymore. 
– Change your password on all of the emails associated with your Facebook account. If someone else has access to your email account, they can use it to gain access to your Facebook account. 
– Take advantage of our extra security features, including two-factor authentication: 
https://www.facebook.com/help/413023562082171?ref=cr 
– Review our other security tips: 
https://www.facebook.com/help/213481848684090/?ref=cr 

If you have any other questions about your Facebook account, you can learn more in the Help Center: 

https://www.facebook.com/help?ref=cr 

Thanks, 

John 
Pages Support 

If you’re able to retrieve your Facebook page, please share your experience below or share this guide to help a friend.

Credits to Mr. Malvern Esparcia and Mr. PJ Dela Pena who suggested that we contact and go to PNP Anti Cyber Crime division to file a report as soon as possible.


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